Last Updated: 11/Jan/2025
At Tourism Corporation United, we understand that plans can change. Our cancellation policy is designed to provide clarity and fairness to our customers. Please read the following terms carefully:
1. Cancellation by the Customer
If you need to cancel your reservation, please notify us in writing at ‘enquiry@tourismcorporationunited.com’ as soon as possible. Cancellations must be confirmed by us for them to be valid.
More than 30 days before departure: Full refund minus a processing fee of 20% of the tour cost.
29 to 15 days before departure: 50% refund of the total tour cost.
Less than 15 days before departure: No refund.
2. Cancellation by Tourism Corporation United
We reserve the right to cancel any tour, activity, or reservation for any reason, including but not limited to insufficient bookings or unforeseen circumstances. In such cases, we will provide a full refund of any amounts paid.
3. Refund Process
Refunds will be processed within 10-15 business days following the cancellation confirmation. The refund will be credited to the original payment method used at the time of booking.
4. Travel Insurance
We strongly recommend that customers purchase travel insurance to protect against unforeseen circumstances that may necessitate a cancellation. Travel insurance can cover costs associated with cancellations due to illness, emergency, or other unanticipated issues.
5. Changes to Reservations
Requests to change a reservation (e.g., changing dates, destinations, or traveller names) will be accommodated at our discretion and may incur additional fees. Please contact us for specific details regarding changes.
6. Special Circumstances
For cancellations due to special circumstances (e.g., personal emergencies, natural disasters), we encourage you to reach out to us. We may consider exceptions depending on the situation but are not obligated to provide a refund.
Contact Us
If you have any questions about our cancellation policy or need assistance with your booking, please contact us at:
Tourism Corporation United
Ground Floor, Mini Mall Cochin International Airport Junction NH 54, Nedumbassery, Ernakulam, Kerala India – 683858
Email: enquiry@tourismcorporationunited.com
Phone: +91 8891178235